Last updated: October 27, 2026
By accessing zaxius.com or engaging Zaxius for services, you agree to these Terms of Service. If you do not agree, please do not use our website or services. These terms govern use of the website and, unless a separate written proposal or agreement states otherwise, the general basis on which services are provided. Where a signed proposal or agreement covers a point differently, that document governs that point for that engagement. "Zaxius" in these terms refers to ZAXIUS (SMC-PRIVATE) LIMITED, registered in Pakistan.
Zaxius provides e-commerce operations management, marketplace account creation and management, business formation and trademark registration support, private label and wholesale sourcing, China sourcing and freight forwarding coordination, graphic and packaging design, digital marketing and growth services, and global vehicle and machinery trade services. Specific scope, deliverables and timelines for any engagement are defined separately in a proposal or agreement between Zaxius and the client, and that document — not this page — is the record of what has been agreed for that engagement.
Most engagements follow our four-stage framework: Audit (review of the client's current position, accounts, suppliers, or listings), Structure (setting up accounts, records, pricing guardrails, or supplier files), Operate (day-to-day management, sourcing, advertising, or fulfillment coordination), and Protect (account-health monitoring, documentation, and re-verification). The stages that apply, and the work inside each, depend on the engagement and are set out in the proposal or agreement.
Our free audit is an introductory review offered to prospective clients. It is not itself a service engagement, and it creates no obligation on either side to proceed further. Any work beyond the free audit begins only under an agreed proposal or agreement.
Our free seller tools — including the Amazon FBA, eBay, Etsy, Walmart, TikTok Shop, break-even, landed-cost, and storage-fee calculators — are provided for estimation and planning. Results depend on the figures entered and on marketplace fees and policies that change over time, so calculator outputs are estimates, not financial advice and not a quotation for services.
While we work diligently on every engagement, e-commerce sales, marketplace approvals, advertising performance, sourcing timelines and business outcomes depend on many factors outside our control, including marketplace policies, market demand, and third-party suppliers or carriers. We do not guarantee specific sales figures, approval outcomes, or timelines. Any figures discussed in proposals or calls describe the scope of work or the basis of a plan, not a promised outcome.
Clients are responsible for providing accurate business information, timely approvals and decisions, and any required documentation needed for account setup, business formation, or sourcing engagements. Where an engagement requires access to a client's marketplace account, advertising account, or supplier account, the client provides that access through the method agreed with Zaxius and remains the owner of the account at all times. Clients should keep their own records of account credentials and should not share credentials through insecure channels.
Clients are also responsible for telling Zaxius promptly about anything that affects the work: marketplace warnings or suspensions, brand restrictions, supplier changes, or changes to their business details. Delays caused by missing information, approvals, or documentation may affect timelines, and Zaxius will say so when it happens rather than proceeding on assumptions.
Some services involve coordination with third parties, including marketplaces (e.g. Amazon, eBay, Walmart, Newegg, TikTok Shop, Etsy, Poshmark, Grailed), advertising platforms, suppliers, freight forwarders and government registration bodies. Zaxius is not responsible for the actions, policies or delays of these third parties. Where Zaxius acts on a client's account — for example, managing listings, campaigns, or supplier communications — it does so under the client's instructions and within the scope of the agreed engagement, and always subject to the third party's own policies. Marketplace accounts remain the client's property and responsibility, including compliance with marketplace rules.
Payment terms, retainer amounts and project fees are agreed upon separately with each client prior to the start of an engagement, and are set out in the proposal or agreement for that engagement. No payment is due for the free audit or for the free seller tools. If a payment question arises during an engagement, it is resolved under the terms of that engagement's proposal or agreement, or by agreement between the parties.
Scope changes, pauses, and the ending of an engagement are handled under the proposal or agreement for that engagement. In practice this means: a change to the agreed scope is confirmed in writing before the changed work begins; a pause requested by either side is confirmed with its effect on timelines and any recurring charges; and when an engagement ends, each side's obligations after ending are those set out in the proposal or agreement. Nothing on this page adds a notice period, fee, or penalty beyond what the proposal or agreement provides.
On ending an engagement, Zaxius will hand over client materials held for that engagement — including account records, supplier files, and design files — subject to the intellectual property section below and to any terms in the proposal or agreement.
Design work, branding assets and materials created for a client become the property of that client upon full payment, unless otherwise agreed in writing. Materials created by Zaxius for its own use — including website content, guides, calculators, and templates — remain the property of Zaxius and may not be copied, resold, or presented as the copier's own work. Client business information remains the client's property and is used only for the engagement it was provided for.
Visitors may use zaxius.com and its free tools for lawful purposes. You must not attempt to disrupt the website, access areas or data you are not authorized to access, submit false information through the website's forms, or use website content in a way that misrepresents Zaxius or its services. Form submissions should contain genuine business details; submissions that are spam or that misrepresent the sender may be ignored.
To the fullest extent permitted by law, Zaxius shall not be liable for indirect, incidental or consequential damages arising from the use of our services or website. This section does not change any liability position set out in a signed proposal or agreement for a specific engagement, which governs that engagement.
If a concern arises about our services or website, please raise it first with us at info@zaxius.com, describing the issue and the outcome you are seeking, so we can attempt to resolve it directly. If a concern relates to a specific engagement, the dispute route set out in that engagement's proposal or agreement applies. This page does not set a governing law, jurisdiction, or arbitration procedure; any such provision, if needed, belongs in the signed proposal or agreement for the engagement concerned.
We may update these Terms of Service from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms. When a change materially affects an ongoing engagement, Zaxius will bring it to the client's attention rather than relying on this page alone.
Questions about these Terms of Service can be sent to info@zaxius.com. You can also reach us through the contact page. Our offices are: Sheffield, UK — 122/6 Wicker, Sheffield S3 8JD; Chicago, USA — Elmhurst, Chicago, IL 60101; and Karachi — Shadman Town, Sector 14-B. For how we handle personal data, see our Privacy Policy.